Most Popular Questions
Basic Hosting is a regular low-cost web hosting solution suitable for the vast majority of personal and small business web sites, and is provided under our Solo and Startup plans. For those customers with demanding or high traffic sites, or for those looking to host a web site with faster speeds, Business Hosting is recommended – these are all the plans with “Performance” in the title.
We’d recommend our Corporate hosting plans for e-commerce stores, high traffic sites, or for those customers who want to leverage our server side caching technology so that their site loads as fast as possible.
AYes. We provide fast support 24x7x365. Visit our contact page for all contact details
AYes, your hosting comes packed with the world’s number one control panel, cPanel.
AOur offices are located in USA and Uganda you can choose between hosting in our UK or US based facility. Either facility delivers fantastic speeds globally, however for best performance we’d recommend that during checkout you choose the facility closest to the majority of your visitors. You can also enable a free CloudFlare CDN from your control panel which will serve up static content such as images from over 100 global locations serving every continent, speeding up service to your visitors wherever they are.
AYes you can upgrade at any time. If you are upgrading from Shared Hosting to Business Hosting we will need to migrate your account to a different server and will arrange a convenient time to do this for you with minimal downtime.
AAccounts will be set up immediately after payment. You should receive a welcome email with instructions on getting started within a few minutes after making your payment.
AWe offer extremely competitive pricing on domain names that is often much cheaper than at other registrars. If you prefer, you can still host with Host Emperor and keep your domains at any registrar you choose.
AYes. All our plans come with an unlimited number of parked or alias domains. arrange a convenient time to do this for you with minimal downtime.
AWe accept Mobile Money, Airtel Money, Visa and MasterCard.
AYou can pay monthly or for 1, 2 or 3 years up front. If you decide to pre-pay, we give you some great discounts on our ongoing pricing. A one year prepayment gives you 2 free months, a 2 year prepayment gives you 6 free months and a 3 year prepayment gives you a whole year free!
AYes. Our SiteBuilder comes complete with a shopping cart suitable for most small businesses with a small range of products. If you’re looking to set up an advanced e-commerce store you are in the right place.
AYes you may set up any software that runs on PHP/MySQL or Perl. We additionally have an application catalogue that will allow you to install over 300 commonly used applications in a few seconds.
AAbsolutely, our corporate package offers you unlimited space to store unlimited size of website content. Claim your offer Now
We take an automatic backup on a daily basis for all accounts. Customers on our Startup and Performance plans can restore files directly from these backups via your control panel, as well as initiate on-demand snapshots of their account.
The automated backups we take are strictly speaking for the purposes of full server restoration, and as per our terms, we do not guarantee the availability of these backups. We would therefore recommend that customers purchase our professional backup solution, CodeGuard, which will take a daily backup and enable you to automatically restore your site or individual files as needed. CodeGuard can be added during the order process.
We go one better. If you’re a registered charity, we don’t charge a penny. Check out our Charity Hosting page for more details.
We offer free web hosting but you can opt-in for the paid hosting in case of limited resources.