Frequently Asked Questions

Name: Host Emperor Uganda
Address: Kampala, Kampala, Central, UG
Telephone: +256768882764
Price range: UGX

Find quick answers to common questions about our services. Can't find what you're looking for? Contact our support team!

Web Hosting

What is included in your web hosting plans?

All our hosting plans include cPanel control panel, unlimited bandwidth, free SSL certificate, SSD storage, regular backups, 99.9% uptime guarantee, and 24/7 customer support. Plus, we provide one-click app installers for WordPress, Joomla, and more.

Can I upgrade my hosting plan later?

Absolutely! You can upgrade your hosting plan at any time as your website grows. Simply contact our support team, and we'll handle the migration process for you without any downtime.

Do you offer a money-back guarantee?

Yes! We offer a 30-day money-back guarantee on all hosting plans. If you're not satisfied with our service within the first 30 days, we'll refund your payment, no questions asked.

Domain Registration

How long does domain registration take?

Domain registration is instant! Once payment is confirmed, your domain is activated immediately and ready to use. For .CO.UG domains, activation may take up to 24 hours due to registry processing.

Can I transfer my existing domain to Host Emperor?

Yes! We make domain transfers easy. Simply unlock your domain at your current registrar, get the EPP/authorization code, and submit it to us. The transfer process typically takes 5-7 days.

Is WHOIS privacy protection free?

Yes! We provide FREE WHOIS privacy protection with all domain registrations to keep your personal information safe from spammers and identity thieves.

Technical Support

What support channels are available?

We offer 24/7 support via phone (+256768882764), email (contact@hostemperor.com), and live chat. Our average response time is under 15 minutes for critical issues.

Do you provide website migration services?

Absolutely! We offer free website migration for all new hosting customers. Our technical team will transfer your entire website with zero downtime.

Bulk SMS

Which networks do you support?

We support all major networks in Uganda including MTN, Airtel, and others with a 99%+ delivery rate across all networks.

Can I use my own sender ID?

Yes! You can use your business name as a custom sender ID for better brand recognition. Setup takes 1-2 business days.

Still Have Questions?

Our expert support team is available 24/7 to help you with any questions or concerns.

Contact Support